For the uninitiated, Facebook Live is a live streaming service built directly into Facebook. More and more not for profits are using Facebook Live to reach out to their audiences and give them immediate access to events or actions that are taking place around the world.
The beauty of using Facebook Live in this way is that you already have a built in audience of fans and followers! When you go live, the video goes out in the notifications and the news feed and gets great organic reach. It gives you the ability to create an intimate, authentic connection with your audience, wherever you are. And since it lives within Facebook, you can choose your audience— broadcasting to public, friends, a specific friend list, etc. You can even boost your post to reach a wider audience.
But before you jump directly into live streaming, we thought it would be useful to give some tips on how to engage with this feature.
Best Practices — Before
One Week Before:
Communicate with your partners about the upcoming event/action
Tell fans that you’ll be broadcasting ahead of time so they’re tuned in to watch
Draft an email to send out right when the stream starts as a reminder
Create an action to bring people into your work/organization/movement
Write out the caption that will direct people to take action
Make sure you have enough batteries
Use two different phones to record video on two different carrier networks just in case you run into trouble, particularly for live events/direct actions
Best Practices — During
Use the Facebook Page Manager App to help control your Facebook Live broadcast remotely
Use horizontal / landscape orientation (not in vertical / portrait mode) so that your video looks great
Narrate the action – don’t leave people wondering what is going on
Give frequent recaps for folks just tuning in
Repeat your call to action regularly both as a reminder and for folks who are just tuning in
Ask viewers to subscribe to live notifications
Say hello to commenters by name, greeting people as they comment or as they enter the stream is both friendly and effective for increased engagement
Respond to comments live
Have someone off-site to give feedback to the streamer by texting them (particularly good for direct actions)
Have off-site person add call to action into the comments
If a direct action, interview people during lulls in the action
Have one person on-site to act as liaison between the live streamer and the audience
Remember: Narrate the action, give frequent recaps for folks just tuning in, repeat your call to action regularly
Best Practices — After
Create a Facebook ad for your livestream so that you can boost it to a wider audience
Edit and post shorter Facebook native video and boost file to send via email to increase shares
Follow up with people who took action during the livestream and have a call or follow up set up for immediately after the event to bring them in and build momentum
Email a recap of the action to supporters
Link to edited Facebook native video
Ask to sign up for the call to action
Review video metrics and make a plan for the next broadcast
What would you do differently and why? What didn’t work? What worked?
Good luck taking this new feature for a spin and boosting your engagement with your community!
If you want to know more about Facebook Live or how to boost your organisation’s current digital strategy, reach out to us here. We love talking about strategy and figuring out how to help businesses achieve their goals!